Terms and Conditions for Fosse Farmhouse Self Catering Properties

The following terms apply:
Owner shall mean Fosse Farmhouse
Customer shall mean the individual making the booking
Tenants shall mean the customer's group
Property shall mean either the Garden House, the Dovecote, the Stables,Fosse Farmhouse B&B or the entire estate being rented/hired
Masculine shall mean feminine and vice versa
Singular shall mean plural and vice versa

General Terms

Please read our Terms and Conditions carefully before booking, as these booking conditions shall be deemed to have been accepted by you when you have paid a deposit or balance for a property, whether via an online booking, by telephone or by completion of a booking form. 

1 The Contract
Caron Cooper is deemed to be the property owner trading as Fosse Farmhouse B&B and Holiday Cottages.The contract entered into is between the owner of the holiday accommodation and the holiday maker (The Hirer). The contract is only effective once the completed booking form and required payment has been received and email confirmation has been sent to the Hirer. The contract is subject to English Law. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. The contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email. The owner reserves the right to decline bookings at her discretion.The owner will offer holidays based on accommodation only. We do not offer package holidays. 

2 Booking / Payment Method
If bookings are made more than 60 days prior to the holiday start date, a non refundable deposit of 33% of the total hire cost is payable. The outstanding balance is due 60 days prior to the holiday start date (we send email reminders only). Alternatively, if the booking is made less than 60 days before the holiday start date, the entire holiday cost should be paid to Fosse Farmhouse B&B and Holiday Cottages with the completed booking form. We accept payments made by debit or credit cards or bank transfer. We accept all major credit and debit cards including American Express, Google Pay and Apple Pay. We can also accept payment by online bank transfer and BACS. 

3 Cancellation
The Hirer is advised to arrange holiday cancellation insurance to give protection in the event that the Hirer is unable, for any reason, to take up the holiday accommodation at the agreed time. The Hirer should notify the owners in writing the details of any cancellation immediately. For any cancellation before or after the arrival date, not only will the deposit be forfeited but also the balance of the holiday will be payable by the Hirer. The Owners reserve the right to pursue this claim plus any legal costs incurred. If the property can be re-let then an appropriate refund will be made, but the deposit is always non-refundable. Rarely, for reasons beyond the control of the owners we may have to cancel or alter arrangements made for the Hirer, in this event we will contact you as soon as possible to endeavour to find alternative accommodation, or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid. 

3a New Booking and Cancellation terms for all bookings
These updated terms and conditions override our regular booking and cancellation policy as detailed above in items 2 & 3.

  • A non-refundable deposit amount of 33% of the full cost of the holiday rental or B&B will be charged on booking.

  • The final balance will be charged and paid 60 days prior to arrival.

  • The duration of the holiday is no more than 30 days.

  • Any extras on top of the price of the accommodation are not covered (we include towels, linen, fuel, electricity, & a limited supply of consumables etc in the price) any extras will be itemised on your booking confirmation.

  • Cancellations can be made up to 60 days prior to arrival.

  • For cancellations made less than 60 days prior to arrival no refund will be made unless this is due to a national lockdown. In which case an alternative date will be agreed. We strongly recommend that you purchase your own personal travel insurance cover for this eventuality.

  • Should the hirer decide to cancel then the hirer must notify owners of the cancellation in writing using the contact details on the booking confirmation. 

4 Complaints Procedure
If it is felt that there are reasonable grounds for complaint about your holiday accommodation we must be contacted immediately so that appropriate action can be taken during your stay. No such matters can be dealt with upon departure or after your return home. 

5 Liability
The holiday accommodation owners accept no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer's own risk. The details and prices in the brochure/website may be subject to change. The information given in the brochure and on our web site is believed to be correct and true at the time of going to press. The Owners cannot be held responsible for (and cannot accept liability for) issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, structural repairs, non-working Wi-fi, poor TV reception, invasion of pests, infestations or damage caused by exceptional weather conditions, or by noise and disturbance resulting from nearby building works, noisy neighbours or local events etc. 

6 Representation
Whilst every effort is made to ensure the accuracy of the information given either orally or written and all such representations are made in good faith, no such representations will create any liability on the part of the Owners. 

7 Occupancy
It is not permitted to exceed the maximum occupancy (stated in brochure & web site) for each cottage, this will invalidate the holiday accommodation owner’s property insurance. You must not hold events, such as parties, celebrations or meetings at the property without the prior consent of the owners. You should advise us of the party size at the point of booking and any changes in that number prior to arrival. Non resident guests are not permitted to enter the premises without the prior permission of the owner. 

8 Guests Undertakings
On booking a cottage you become responsible for all members of your party and you all agree to keep the cottage clean and tidy; not to commit or allow any of your party to commit any act which breaks the law; not to use the property for any commercial or illegal purpose; not to sublet the property as a whole or any part thereof or otherwise allow anyone to stay whom we have not previously accepted and informed the owner as being part of your party; not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt, affect the enjoyment of or cause nuisance to any others particularly the occupants of the neighbouring properties.In particular group bookings must be aware of neighbouring residential properties and Fosse Farmhouse B&B guests and behave in a manner so as to not offend or disturb them in any way. 

9 Smoking
Smoking and / or vaping are not permitted inside any of our properties. We have provided ashtrays in the garden should they be required. Candles and any type of naked flame are not permitted to be used within any of the rental or B&B property.  

10 Dogs/Pets
We do accept pets limited to 2 dogs per property and with an additional fee of £10.00 per dog per night. 

11 Bed Linen and Towels
Bed linen, towels tea towels and oven gloves are provided in all of our properties. Bedding is not provided for cots and travel cots. If you are staying in a property for 2 weeks or more, clean bed linen and towels can be provided weekly on request. 

12 Fuel
Electricity, Oil and Gas are included in the rental. 

13 Refuse Collection
Please check the guest information for details of re-cycling points, collection dates etc. 

14 Lost property
We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Please contact us ASAP describing what was left and where you expect it to be found and we will try to locate it collect, package & post back to you. There is an administrative charge of £10 for this, plus the postage. Lost keys are charged at £25.00 per key. 

15 Arrivals and Departures
Cottages will be available after 4pm on day of arrival and must be vacated by 10am on day of departure. Please do not arrive early, or depart late (unless previously arranged), as time is needed to thoroughly prepare the property between lets. The accommodation must be left in a clean and tidy condition as it was found on arrival, locked and the keys must be returned to the collection point. 

16 Access
You must allow the Owner or Owners representative (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Owner is entitled to enter the property at any time without giving you prior notice). The accommodation owner or their agent reserves the right to regain possession of the property in the event of a major breach of these terms and conditions. In this case all payments made will be forfeited and we would not be legally responsible to you as a result of this situation. 

17 Covid-19
You must not travel and remain in your own home if in the 7 days prior to your arrival any of the following conditions are met. 

  • You or a member of your party or your household tests positive for Covid-19. 

  • You or a member of your party or your household are contacted by the NHS Test and Trace service and advised to self isolate. 

  • You or a member of your party or your household has knowingly been in close contact with somebody who has tested positive, has been advised to self isolate or is displaying symptoms of Covid-19. 

  • If you or a member of your party develop Covid-19 symptoms during your stay you must inform us immediately. We will work with you to determine the appropriate course of action according to government advice at the time. 

18 Statutory Rights
These conditions do not affect your statutory rights as a consumer.